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Terms & Conditions

Our Terms & Conditions

Nothing contained within these terms and conditions affect your statutory rights as a consumer.

Payment and Pricing

For orders via our website, we accept payment by Paypal, Visa, Delta, Mastercard, and Switch cards.

All card transactions are carried out on our behalf using PayPal. When you select the option to pay by card, you will be redirected to PayPal’s secure website before you enter any card details. We treat security with the utmost of importance.

Customer Service

Bwlchygroes Farm Feeds can be contacted during normal working hours (9.00am—5.30pm Monday to Friday).

Cancelling and Returning an order

Returns to store

You can return unused products to the Bwlchygroes Farm Feeds shop for an exchange or refund within 28 days after receipt of the goods. Please ensure that you take your packing slip with you as proof of purchase or the stop will not exchange or refund the goods.

Returns by post

You may return unused products by post within 14 days of receipt. The cost of returning products to us shall be borne by you. The products are your responsibility until they reach our warehouse. Please ensure that the products are suitably packaged to prevent damage in transit. Products that have been used cannot be returned unless a warranty claim will be entered into.

Goods returned that are missing parts (handbooks, physical components) shall have the cost of replacing the missing elements deducted from any refund.

If products are returned by post, you should obtain proof of postage from the postal service you use. We recommend that you use a postal service that insures you for the value of the products you are returning. We will refund the full price you paid for the products, as well as any delivery charge, using the same method you used to pay for them.  Any return cost, unless faulty or damaged, will be borne by you.

Products Received Damaged

If you receive an item that appears to be damaged, please sign for the items clearly noting that it is damaged and contact us immediately. We request that damages be notified to us within 24 hours of receipt.

Returning Faulty Goods

Under The Consumer Rights Act 2015 if your goods are faulty within 30 days you can get a full refund. After 30 days and up to 6 months your goods will be repaired or replaced, only if the goods cannot be repaired or replaced will you then be entitled to a full refund. After 6 months and within the offered warranty period, goods can be repaired or exchanged at the discretion of Bwlchygroes Farm Feeds once proof of manaufacturer fault has been provided by you.

Cancellation Rights

You have a right to cancel your order under the Consumer Contract Regulations 2013. If you wish to cancel please tell us in writing or by email to [email protected] within 14 days from the day after the date on which the products are delivered. You must return the products to us in accordance with these Terms of Sale within 14 days of the cancellation. The cost of returning products to us shall be borne by you. You may wish to obtain a proof of dispatch as the products remain your responsibility until we receive them. Upon receipt of products we will refund the products and any delivery charge within 14 days.

Stock

All goods remain the property of Bwlchygroes Farm Feeds until payment is made in full.

Please note that all products and descriptions are accurate at the time of publishing, however there may be the very rare occasions where items are out of stock. In this case, we reserve the right to replace items with those of similar or higher value if for any reason any product is unavailable at the delivery time required.